Contact our Customer Service Centre

For ONLINE SALES, ENQUIRIES & RETURNS, you are welcome to contact our team by sending an email to or fill in the inquiry form below, we will contact you within 24 hours (Monday – Friday between 10am and 5pm).

Frequently Asked Questions

Please read our FAQ before sending us a message.

We offer Free shipping on selected items and competitive shipping rates on other items. 

We accept credit card payments via which are processed directly on our website securely. Alternatively we offer PayPal as another payment method should you prefer to use your PayPal account.

Please allow between 3-14 business days for delivery.

We strive to ensure that every credit card transaction occurs within a secure environment. Our payment system has a 128-bit SSL security encryption certification. We do not hold your credit card information after your order is complete, as it is submitted directly to our banks. Rest assure that your credit card and bank account information is secure every time you make an order..

You will receive an email from us with your order information attached, when the order has been processed and sent you will receive another email from us.

We do not accept change of mind refund requests.

Refund, return and replacement will be processed only for products that are faulty, damaged upon delivery or missing parts. Please send us pictures of damage, faulty or missing parts to Any issue with the product delivered should be addressed with 24 hours of receiving the product so that nessesssary measures are taken to assist our customers duely.  


  1. The following should be included in the message:
    1. order number;
    2. the quantity of each product and/or part missing, faulty or damaged; and
    3. an image or video (of acceptable quality) of the product that clearly shows:
      1. the fault or damage (if applicable)
      2. what part is missing (if applicable);
      3. the product in the original packaging (if applicable); and/or
      4. the product’s instruction manual with the fault or damage and/or missing part indicated, for example by circling the area damaged or from which a part is missing (if applicable).In addition, please provide a brief explanation of the fault or damage, and what the customer is requesting, i.e. refund, credit or replacement of parts/product.
  2. All images and videos should be of acceptable quality that allows us to assess the claim – thumbnail images are not considered to be acceptable quality as we cannot make a clear assessment of alleged faults or damage.

Send us an email